How do I get a refund?

Kirei offers a full 45 Day money back guarantee.

Unlike many e-stores, we accept refunds even if your products are used.

To start the refund process, you’ll need to contact your personal concierge team at customercare@lovemykirei.com or give us a call at +1 (800) 501-1628

We will then issue you an RMA number (Return Merchant Authorization) number which will be sent via email (Print this document). When you return your products for a refund, please send all products that were purchased along with the printed document with the RMA number.

Please send the merchandise to the following return address:

Returns Receiving Dept.
SHIPMONK/Kirei
USA

Please note, we strongly recommend that when you send your items back for a refund that your select a shipping method that provides a tracking number. This is the only proof of return you will have should your items get lost in transit and without it you will not be provided with your refund.

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