Why hasn’t my order been processed?

If you are expecting an order and it has not been processed this could be due to an expired payment method. Our system will automatically retry to process this order again for you in seven days.

If you are experiencing any other difficulties with your payment method, we recommend reaching out to your bank for further information.

If you need to update your credit card information; we encourage you to reach out to our customer care team via the telephone. Toll Free: +1 (800) 501-1628 – 24 Hours Per Day, 7 Days Per Week, 365 Days Per Year

If you have any further questions or need to update your payment we can happily assist. You can reach us at:

Email: customercare@lovemykirei.com